Security Dealer & Integrator

JAN 2014

Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.

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SPECIAL FOCUS: STATE OF THE INDUSTRY diagnostic capabilities — only achievable with IP-based systems — will have a huge impact on limiting truck rolls for security dealers and integrators in 2014. Then there's mobility and the cloud — both major spawns of the IP migrations. "From a traditional security perspective, the most significant advances (in 2014) will be those that feature mobility across all devices and systems," Widup says. "Consider for a moment the capabilities that cloud computing has brought to the security industry. The ability to place and retrieve security information in a cloud exists, but there is a need for the provider offering a scalable pay-as-you-go product while still providing for protection and resiliency of the data to mature," Widup says. customer service is just as important as ever. "Customer service is at the top of the list," ASIS' Widup says. "Security practitioners are looking for a new level of service — specifically, heightened communication, timely and topical information, and reduction of revisits for corrective action. Additionally, strong, sustained relationships between security manufacturers and systems integrators would greatly benefit end-users by reducing response time and increasing the accuracy of product and service information provided for building of a solid, strategic business case for procurement." Specific Verticals Accordi ng to t he National Systems Contractors Association (NSCA) Financial Analysis of the Industry Report — a survey of its membership — the corporate, "The entrance of larger, non-traditional healthcare and education markets capcompanies like Comcast, Time Warner ture the top spots when the respondents were asked to indicate the primary vertiand AT&T; into home automation and cal market that accounted for the largest security is challenging traditional share of their revenue in their last fiscal year. The government and houses of integrators to keep up." worship markets followed. — John Knox, ESA President "Whether you are speaking about issues associated with Clery Act implementation facing college campuses, addi"More importantly, the pay-as-you-go tional oversight of petrochemical facilities, model allows a constant stream of RMR for or the requirements imposed on hospitals by integrators and product providers. Anything the Joint Commission, regulatory compliance connected to a network can be tracked will continue to drive market opportunities," — and making this a product-rich market SIA's Erickson says. without being 'Big Brother' is a gold mine," "With advancements in the quality of physihe adds. cal security device integration, the protection The base of this huge IP iceberg is the endof critical infrastructure and the enterprise user's IT department — after all, IP-based will continue to be a strong market — espesystems reside on their networks. This is a cially oil and gas, energy, and chemicals," continuing trend — back in 2009, 75 peradds ASIS' Widup. cent of integrators and installers surveyed by IMS said three of every five IT managers The Technologies are involved in physical security purchase Video Surveillance decisions. That means that today's secuAccording to "The United States Security rity dealers and integrators need to be able Industry: Size and Scope, Insights, Trends to "talk the talk" with their customers' IT and Data," an extensive benchmark study of departments. the private security industry's expansion over Still, despite all the technological advances the past decade and projected future growth and increased functionality, the baseline of 20 www.SecurityInfoWatch.com | SD&I; | January 2014

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