Security Dealer & Integrator

JUL 2018

Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.

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July 2018 www.SecurityInfoWatch.com / Security Dealer & Integrator 47 YOUR ALLEGION HEADQUARTERS! Offer expires 8/31/18 Request information: www.SecurityInfoWatch.com/10215166 Nuccio, Rosen and their teams are working hard to make sure the deal- ers experience at ADT does not take a cookie-cutter approach. "ere is a general structure, but every plan is specific to each dealer," Nuccio says. "For example, a dealer might be really good at sales recruit- ing, but they aren't as good at installa- tion, or vice versa. We have to custom- ize the program – the importance of Ken and his team is to really sit down and get into a high level of detail for each and every dealer, because we want all of them to succeed. "We need to be the program that makes dealers flourish and (gives) them the tools and resources to really excel," Nuccio adds. "Take Safestreets as an example – they are tremendous operators. ey know and understand how to run a business, to work within their construct and not get ahead of themselves. Dealers who want to really grow like that, we are going to sit down with them and have them explain their plan, because we want to help with it." Idea Exchange A key component of the dealer pro- gram enhancements come from the dealers themselves. Upon his accep- tance as an authorized dealer, Bishr earned a seat on the ADT "Dealer Council" – a group of dealers who meet to discuss the latest technolo- gies and services and how they may be incorporated into the ADT offer- ing. "One of the things that is most important to me is being in the dealers' shoes," Nuccio says. "at's why it is so important to have a dealer council – to really sit down and exchange ideas, and discuss what will or won't work for the whole group." Nuccio adds that the group oen talks about hot-button issues such as monitoring on demand and DIY; however, the most important thing, he says, is following through on that feed- back. "It is easy to talk about things, but you have to follow through with it," he says. "For us, the dealer is a partner, but they are also a customer – we treat them the same and give them that cus- tomer service." ■ » To learn more about partnering with ADT and becoming an authorized dealer, visit http://join.adtdealer.com/sdi.

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