Security Dealer & Integrator

OCT 2018

Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.

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46 Security Dealer & Integrator / www.SecurityInfoWatch.com October 2018 Central Station Monitoring Resource Guide uating new technologies and offerings that an integrator might not be aware of, but that could help differentiate their offerings from the competition. Moving forward, it is a good practice to review account-handling procedures and the overall performance of installed systems regularly. This helps ensure that a small issue does not slowly turn into a large issue that could escalate into a conflict or inability to sufficiently ser- vice an end-user account. Working with the central station to learn about any other services they may offer can also prove beneficial for an integrator. Often, central station oper- ators act as remote help desk techni- cians, service or work order managers, or perform other functions integrators can resell to their customers to provide a more comprehensive offering that goes beyond simply monitoring alarms. Emerging Video Verification Solutions Video verification enables remote guards to see the cause of an event. In most cases, the event video will show the guard exactly where the perimeter intru- sion occurred, and how many people (or vehicles) were involved. If the event was a false alarm, the video clip also enables the operator to quickly determine that no further response is necessary. Many applications – particularly perim- eter security – are prone to false detection from environmental elements, though these causes of false alarms can be heav- ily mitigated by the proper applications of technology such as video analytics or thermal sensors. Ideally, the operator has access to devices that incorporate multiple tech- nologies to provide accurate alarms, detailed event video, and options to initiate a live response. A prime example would be multi-spectral cameras that fea- ture several technologies, such as thermal imagers, optical cameras and live audio talk-down, that yield multiple functions. By deploying a multi-spectral solution with thermal, security professionals can address many of the concerns related to false alarms. Because thermal technol- ogy relies on heat signatures rather than visual information, it is more effective at detecting humans and other objects while ignoring common sources of false alarms like foliage, shadows, or tarps and flags blowing in the wind. They are able In most cases, event video will show a security monitoring operator exactly where a perimeter intrusion occurred, and how many people (or vehicles) were involved. to work day or night, even in poor lighting and weather conditions. Thermal sensors can also detect heat signatures through leaves, trees and other factors that can obscure vision. The improved performance of ther- mal imaging results in higher-perform- ing classification analytics, which results in fewer false alarms, enables more accurate perimeter and other detection, and reduces the cost of monitoring. HD optical cameras offer the abil- ity to provide evidentiary-class video for identification of intruders, whether for real-time situational awareness or forensic investigation; how- ever, the effectiveness of these cameras can be decreased by low lighting, rain, snow, trees and other elements that make detection difficult. An effective use of visual light cameras is to pair them with a thermal camera in a multi-spectral solution where the thermal is used for detec- tion and alerting. Once the thermal camera has identified an intruder, a standard optical camera can be employed to monitor the scene and provide detailed descriptions for first responders. This combination substantially multiplies the effectiveness of both thermal and optical cameras. Video is highly effective for monitoring a location and can be made even more effective with the addition of live audio communication, which enables remote guards to make intruders aware they have been detected and are being monitored. In many cases, these alerts are highly effective deterrents, preventing a trespassing incident from escalating to a theft or vandalism incident. ■ » John Distelzweig is Vice President and General Manager of FLIR's security business segment. Request more information about the company by visiting www.securityinfowatch. com/10213696. Photo: FLIR

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