Security Dealer & Integrator

OCT 2018

Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.

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Central Station Monitoring Resource Guide 48 Security Dealer & Integrator / October 2018 © Istock W hat is the number-one complaint heard by the FCC? Robocalls! Consumers hate them, and to fight back against the unwanted phone calls, the FCC is enforcing several aspects of the Telephone Consumer Protection Act (TCPA) that, while not tar- geted specifically at the alarm industry, could affect the ability of alarm companies to provide notifications. Among other things, the TCPA places restrictions on the abil- ity of companies to use an automatic telephone dialing system, or an artificial or prerecorded voice to call a wireless device or to call a telephone line of a patient room in a hospital, healthcare facility or elderly home. It also places restrictions on the ability of companies to use artificial or prerecorded voice to call a resi- dential telephone line. Needless to say, this could pose a big challenge for the mon- itoring industry, and members of The Monitoring Association (TMA) are concerned; in fact, TMA's Alarm Industry Communi- cations Committee (AICC) recently took action to address two issues within the TCPA that could affect TMA members. Mary Sisak, a partner at Blooston, Mordkofsky, Dickens, Duffy & Prendergast LLP, provides counsel to the AICC. She represents independent telephone companies and wireless carriers in a range of legal and policy matters, including matters relating to the implementation of the 1996 Telecommunications Act. The following is a report from Ms. Sisak on the FCC's enforcement of two aspects of TCPA that could impact the operations of alarm companies in providing alarm notifications. It appeared in the Fall 2018 issue of TMA's Dispatch publication. Defining Autodialers First, the FCC is considering comments filed by business and consumer advocates concerning how to define the term "auto- matic telephone dialing system" (ATDS), commonly referred to TCPA Impact on Monitoring Providers The Telephone Consumer Protection Act may prohibit some methods of communication between alarm companies and their customers By Elizabeth Lasko

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