Security Dealer & Integrator

OCT 2018

Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.

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October 2018 / Security Dealer & Integrator 49 as an autodialer, as used in the TCPA; as well as how to define the called party for calls to a number that has been reassigned to a new customer. Consumer advocates support a broad definition of an autodialer. They also support defining the called party as the party actually reached by a call. Business commenters sup- port a narrow reading of the definition of autodialer, arguing that the called party should be the party the caller intends to reach. The AICC filed reply comments in this proceeding and urged the FCC to reject a broad interpretation of the defini- tion of autodialer to ensure customers are able to receive crit- ical messages and notifications regarding their alarm systems. The AICC also argued that the term "called party" should refer to the party the caller intends to reach. In support of its position, the AICC explained that when a monitoring company receives notification of a smoke or fire alarm, emergency personnel are dispatched immediately and the monitoring station attempts to contact the customer. Alarm customers provide contact numbers – both their own and the numbers of others, which could be a wireless number – for this purpose. Alarm systems also may send notifications when devices are added or deleted; and system trouble notifications, such as a device going offline, a device with low battery power, a system AC power failure, or a user locked out after failed sign-in attempts, that are critical to the safety of the subscriber. For example, a device going offline may be because a home intruder has removed the alarm device. A signal that a user is locked out after failed attempts to sign in may be because an unauthorized person and/or intruder is trying to sign in to the system. Without power, the system will not work as desired by the customer to protect life and property. When these types of signals are received by the alarm moni- toring station, it will contact the customer. If the customer can- not be contacted, the central station will contact the alterna- tive contact person(s) provided by the customer. Besides these emergency communications, alarm compa- nies also place automated calls that are closely related to the purchased alarm service, and are the type of communications customers expect to receive by providing their cell phone num- ber to an alarm company. A broad interpretation of autodialer Request information: Solutions to Enhance Your Business • Video Analytics • Reduce False Alarms • Priority Response 800-462-5353 Your trusted partner

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