Security Business

APR 2019

Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.

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Page 28 of 68

28 Security Business / / April 2019 The Fast50 Market Research All entrants of the Security Business Fast50 fill out a series of market research questions designed to give integrators greater insight into the security market and the forces affecting it. The results follow, along with the continuing “Fast50 Executives Speak” observations. Editor’s Note: Percentage results for some questions may not total 100% – we encouraged those surveyed to “select all that apply” on certain questions. DIY is like a local guitar shop vs a national giant. If you want the flashy guitar that doesn't play that well, go to a big box. If you want a fine instrument and want to work with someone who knows how to set it up and maintain it, go to the local shop. Dan Gardner, President Phoenix Systems & Service, Inc. (No. 24) Has your company merged with or acquired any companies in the past 24 months? Yes 23% No 77% What is your business mix? Residential 16% Commercial (includes the government market) 84% What are the top threats/challenges to your business? Hiring/retaining qualified employees 74% DIY 8% Vendor consolidation/M&A 8% Customer acquisition 12% The economy 26% RMR generation 28% Expanding into new areas/services 34% Customer attrition 10% Shrinking margins on equipment 22% Maintaining corporate culture 30% Deceptive or unfair sales practices 16% Competitors, including from telecom, construction and other industries 26% Deployment of bleeding-edge technologies 12% Staying up to date on the newest technology 26% Employee leadership development 28% Installer training and certification 34% Cybersecurity 22% Succession/transition planning 6%

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