Security Business

APR 2019

Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.

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Page 45 of 68

April 2019 / / Security Business 45 that the predecessor companies used to sell. That said, as early as within 30 days of an acquisition, our leadership team pushes hard so that the sales organization and the field operations organization are converted to what we sell, because that drives our cost of operating the business down – we take a very concerted effort on doing an integration on the vendor side also.” A Different Acquisition: RMR and Personnel Outside of acquiring customers and companies, the two most important areas that Select Security addresses in its growth strategy are RMR and new employees. Firmly entrenched in both the residential and commercial sides of the industry, Egan says the company will not do any work without RMR. Like most Fast50 companies, even being active in the acquisition space is not enough to satisfy an insatiable need for qualified, highly-trained talent. “By far, the number one challenge on anyone’s list is workforce development,” Firestone says. “We are not yet an industry that is a destination of choice for the kinds of people that we want to hire – and even if we are on the radar, there is a misperception by many that this industry is still your grandfather’s Oldsmobile, to use the old advertising phrase. “That has required us to rethink how we recruit, how we train, how we continue to train, how we compensate, how we structure the organization, and what tools we need – not screwdrivers, but tools to run your business,” Firestone continues. “Our team has been forced to continually re-evaluate everything we do to stay ahead of the curve, because they know that the companies that get this right are the companies that are going to win.” Firestone says that initiatives launched over the past few years by his team to engage employees with the success of the company include its well-received new employee onboarding classes that bring all new employees to Lancaster several times per year to introduce them to the organization, mission and culture – its Sacred Cow project that engages all employees in the evaluation of long-standing company processes, as well as its Cascade Transformation process that uses goals and company-wide transparency to build cross-department alignment. The strategy is working for Select Security; in fact, Firestone reports that 27 percent of the workforce hired in 2018 was a result of direct reference from existing employees – a testament to senior leadership and hiring managers. “That says a lot about the process and the discipline we have as an organization,” Firestone says. Dealing with Growth With so much experience under his belt, Egan is eager to offer advice to growing business owners and managers; in fact, he has actually been giving it out in a series of seminars as part of the regional ADI Expo series. “I get asked (for advice) a lot, and it comes down to the normal blocking and tackling of managing a business,” Egan says. Adds Firestone: “The secret is in ‘repeatable discipline.’ In order to move fast; in order to be nimble enough to seize opportunities as they arise and make the most of them, organizations need to have the discipline to make a plan and stick with it. Know what works, and just keep doing it until you need to change.” ■ » Paul Rothman is Editor-in-Chief of Security Business magazine. Read more online about all eight years of the magazine's Fast50 at Cut Strip Terminate Test See us at ISC West booth #6035 New! HPH J-Hooks High Performance Hybrid • Steel with polypropylene over-mold for easy cable slide • New Snap Lock Retainer firmly secures cables • Sizes 1" to 4" HPH16 (1") HPH32 (2") HPH48 (3") HPH64 (4") • Standard, 90 degree Angled, Batwing • cULus Listed • RoHS & TIA Compliant • Plenum Rated Cable Management for Modern Installs Electrical Security Datacom Telecom Residential 805.384.2777 We Make Connections EZ! Request information:

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