Security Business

JUN 2019

Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.

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50 Security Business / www.SecurityInfoWatch.com / June 2019 Your Business their focus can be on service delivery and customer satisfaction. Using this technology, field staff becomes an organized team that can easily and quickly collaborate and complete admin requirements while still on a job site with the customer. The administrative personnel at the headquarters office are not left out either, as cloud computing enables them to monitor service calls in real-time, schedule and reschedule customer appointments, proactively plan using real-time data and insights and forecast stock levels. Cloud software also has the potential to make security companies more efficient by significantly reducing their IT needs, which tend to add up because of traditional software plans that require multiple servers, cables and other IT infrastructure. Uptime, Maintenance and Management When you work in the security industry, key focuses for the business are asset uptime, management and maintenance. According to a study by IFS North America, field service businesses are moving to a proactive model of service, which is something from which security businesses truly stand to benefit – the ability to be better kept in the loop when it comes to asset uptimes and functionality, and the ability to approach a customer for asset maintenance tasks long before the customer is even aware it is required. Security business owners and operators can harmonize digital and physical environments between assets and those maintaining them. Cloud-based software can streamline various types of processes and business functions without the need for multiple pieces of specialized equipment. It can greatly reduce the number of on-site infrastructure inspections, achieve faster response times to security asset failures in the field, and help a business move away from the typical break-fix service model and towards a more proactive and asset awareness-based one, through the use of alerts prior to equipment failures. Data Feeds Cloud-based solutions like data feeds are having significant impact on the security industry due to the ability to decrease administrative tasks while increasing efficiency and workload capacity. “Data feeds fade into the background without being fully recognized as an important component of cloud-based technology,” simPRO Director Curtis Thomson says. Data Feeds use complex algorithms to draw information from multiple electronic formats, like PDFs and Excel documents. The data feed from simPRO Software, for example, uses machine learning to take extracted information from various sources and allocates it to workflows. Data Security The decision to deploy cloud-based software is often delayed by concern for the security of data – especially regarding the ability for hackers or other unauthorized individuals to access a company’s valuable data. The reality is, data hosted in the cloud is usually more secure than data stored in on-premise solutions. Cloud software is typically protected by encryption that can only be decoded with a key – commonly held only by the cloud user and provider. Knowing this, job management companies that offer cloud-based services invest heavily in suitable security to keep that encryption key out of reach. Without an encryption key, accessing and decrypting cloud-based data requires a huge amount of computer processing power, forensic software, and a lot of time. Cost Misconceptions A common belief is that implementing this kind of technology is expensive; however, IT operating costs are often reduced following the implementation of cloud-based software. Application providers manage the infrastructure, meaning that businesses can reallocate the resources typically used to manage on-premises infrastructure. The costs for the customer that are associated with cloud technology infrastructure are often included in subscription costs, meaning there are no hidden charges associated with security, infrastructure or other resources. ■ » Glenn Nott is President of the North American operations for simPRO Software. Request more information about the company at www.securityinfowatch.com/12399864. Cloud-based software can reduce on-site infrastructure inspections, achieve faster response times to security asset failures in the field, and help a business move away from the typical break-fix service model and towards more proactive and asset awareness-based service.

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