Security Business

MAR 2014

Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.

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74 | SD&I | March 2014 resellers need to be more efficient. The information resellers need is often quite different from what was previously covered in training ses- sions and technical documents. In recent years, we have evolved our training program to reflect real-world issues culled from input received directly from installing deal- ers and customers via our technical support team. We log every issue our team encounters in the field and over the phone, and we look for trends or patterns. It is important that these issues are incorporated into training programs to address different audiences and to provide attendees with the information that they need most, without spending time on subject matter that is not entirely relevant to their responsi- bilities or level of expertise. We feel that it is advantageous to conduct monthly training sessions supplemented by 8 to 10 region- al training sessions throughout the year, in addition to electronic train- ing sessions which can be conducted on line by individuals or presented to a group at any location with an Internet connection. No Silver Bullet for Success Success in this fast-changing industry is dependent on what you put into it; and the truth is, there is no such thing as a silver bullet. New access control, video surveil- lance and security system technolo- gies will continue to evolve and con- verge, providing more robust, inte- grated solutions that accommodate both legacy and new system instal- lations. The key is to select the solu- tions that deliver the most customer satisfaction today and tomorrow, and to stay abreast of new developments so that you can implement the best solutions possible. There are different paths resellers may take to achieve success in the access control market, but they all eventually meet at the same cross- roads. ❚ Robert Laughlin is President of Galaxy Control Systems. To request more informa- tion about the company, visit ACCESS CONTROL Request information: SDI_70-75_0314 Laughlin AccessControl.indd 74 3/5/14 1:43 PM

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