Security Business

MAR 2014

Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.

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77 www.SecurityInfoWatch.com | SD&I | March 2014 notify in an emergency, these intui- tive interfaces are making it easier for end-users to understand the cause and location of the alarm, along with other information that can be crucial to emergency response. Dealer feedback on these end-user- friendly systems has been positive as well. What dealer wants to answer those late-night calls to explain how to acknowledge an alarm or silence a system? Most dealers also want to avoid having to send a technician to the site to reset the alarm. Once thought of as a fancy add-on for larger, high-end systems, these new user-friendly features are moving downstream to more commonly-used addressable panels. As intuitive touch- screen technology becomes more threaded into the lives of Americans, there will soon be an expectation for all fire alarm control panels to offer this type of interface that is both valu- able and popular to customers. Servicing Fire Using the Cloud People love the idea of "the cloud" because of the easy access to data it offers — particularly to those in the field, on a job site. Imagine the daunting task of testing a fire alarm system — a dealer responsibility that is required by code to take place at least once a year. How can this task be simplified, streamlined and made more cost-effective? New software tools developed by companies like Honeywell Fire Systems can enable dealers to improve the speed and outcome of walk tests. Using tablets and smartphones to tie into the main fire alarm control panel, a single technician can con- duct an entire walk test, replacing the common scenario of one tech testing field devices while another stands at the panel to verify the response. For larger sites, these new software tools can even allow multiple technicians to conduct tests simultaneously. With technician and end-user sig- natures able to be captured onsite, required reports can be created immediately, emailed to the customer and then stored in the cloud for 24/7 access by the dealer, end-user and/or Authority Having Jurisdiction (AHJ). Service contracts are a great source of RMR for dealers. Dealers who can automate their contrac- tual responsibilities, such as walk tests, can greatly improve their RMR Dedication: We're dedicated to providing the highest quality service Communication: UCC consistently stays in touch with our dealers Dealer Relations: A TEAM of people proactively serving you Caring: We care about your success – your success is our success Redefning Dealer Relationships ationship. To Learn more, visit www.teamucc.com or call 888.TEAM UCC (832-6822) UCC is licensed virtually everywhere in the U.S. Texas License: #B06490 Florida License: #EF20000387 California License: #ACO6397 The Nation's Premier Wholesale Central Station GOING TO ISC? STOP ON BY! Visit us at Booth 27076 Featuring Massage Therapists and a $100 giveaway! Also, April 2nd is our Annual Party at Treasure Island Hotel & Casino featuring food, drinks, dueling pianos, photo booth, and more! Visit www.teamucc.com/vegas for more info Request information: www.securityinfowatch.com/10215459 SDI_76-79_0314 Netland.indd 77 3/5/14 1:44 PM

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