Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.
Issue link: http://sdi.epubxp.com/i/738825
Dedication: COPS Monitoring is committed to the alarm industry and we diligently search for ways to help them grow. We realize our future success depends squarely on our dealers' prosperity. To further support our dealers, we are active in many local, state, and national associations and have contributed to the creation of several industry standards. Quality: Only the right people with the proper blend of professionalism, personality, ability, and sense of duty get the opportunity to serve our dealers and their customers. Our rigorous recruiting, hiring, training, and evaluation programs were all designed with assistance from an industrial psychologist; trained in matching talents to specific positions. Support: COPS does not sell, install, service, own accounts directly, or compete with our dealers in any way. Our powerful dealer access system, MPower™ does exactly what the name suggests: empowers dealers, and gives your entire team the information and control you need when and where you need it. Our subscriber version of MPower can be private- labeled with your company brand. MPower helps you compete more effectively and can improve customer satisfaction, reduce attrition, increase referral sales, and be an additional source of revenue. With TeleMax answering service, you will never miss another sales or service call. Our professional dispatchers answer your phones when you can't. Additional services include customer billing/ collections and exclusive access to services such as equipment discounts, professional website design, expert marketing support, funding, loans, and unique dealer programs. Capability: We monitor all signal types (burglary, fire, PERS, 2-way voice, hold-up, video, industrial process, environmental, and other custom solutions) in every popular format, TCP/IP, cellular, radio, and dial-up. We also offer GPS vehicle and asset tracking, elevator alarm response, remote access control, and much more. Technology: Our capabilities far exceed UL standards. In addition to multiple redundant on-site servers that run our exclusive UL listed Generations™ monitoring platform at our NJ headquarters, we have backup servers in a world-leading secure data center in Nevada. Generations™ is at the core of our success – it helps to ensure a consistent, reliable, and efficient alarm handling response from our dispatchers. Our in-house programming team can also tailor the soware to meet the demands of our evolving industry so our dealers can have a competitive advantage over other alarm offerings in their market. Stability: Since 1978, COPS Monitoring has been known for delivering high-quality, third party monitoring services to independent alarm dealers and their subscribers. Our ongoing commitment to reinvest in our employees, central stations, and dealer base has made us the largest independent wholesale central station in the industry, yet our unique structure and regional central station approach has permitted us to retain a personable " hometown " level of professional service. Our average dispatcher tenure is about 4 years, and 9 of our top level executives have a combined experience of 220 years. Reliability: Our average alarm response time is consistently under 20 seconds. Our well-trained, friendly, professional dispatchers are supported by a sophisticated network of UL listed, FM approved, IQ certified, & CSAA Five Diamond certified central stations. Our 5 load sharing central stations in NJ, FL, AZ, TN, and TX, along with our 6th central station in MD, are trusted by more than 3,500 alarm dealers to help safeguard nearly 2 million subscribers across the US, Canada, and Caribbean. This is just a glimpse into what sets us apart. Call us today to learn about the other advantages we have over other central stations. 800-367-2677 copsmonitoring.com Institutionalizing excellence in monitoring for nearly four decades.