Security Business

JUN 2018

Find news and information for the executive corporate security director, CSO, facility manager and assets protection manager on issues of policy, products, incidents, risk management, threat assessments and preparedness.

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June 2018 / Security Dealer & Integrator 39 it is no longer a requirement for a technician to learn numerous soware systems in order to provide a high level of service. 3 Service contract additions. A cloud access control solution gives dealers the ability to reach the customer in multiple ways through the addi- tion of services, which benefits the end-user in terms of increased security, but also increases the potential RMR. Additional billings cover items such as managed services, hosted services, monitored services or video monitoring, or even contract badging services. 4 Remote support. e option to remotely provide support on a monthly basis is another option to provide dealers with an additional rev- enue stream without having to leave the office. System function adjustment – including adding, modifying and deleting users, assigning individual access levels, pro- gramming scheduled door locking and unlocking, in addition to other vital access control actions for the end- user – can be performed remotely, which helps to keep down service costs to customers. Specific monthly services that a cloud access control solution can provide include the ability to search, enroll and maintain cardholders as well as set access privileges; door control, where security operators can pulse doors and override door lock and unlock schedules; employee and contractor access groups, where user permissions can be defined; time schedules, where an end-user can control door schedules or cardholder access by adding or modifying; and holiday situations, for security and authorized users to grant access to doors or users by add- ing or modifying holidays dates and times. 5 Easy installation and maintenance. A cloud access control solution is not only easier to install, but it is oen very simple to maintain and update. Soware providers regularly release updates that improve the functionality and security of the solutions. Under a hosted access control model, dealers can help security professionals manage those updates and other system functions remotely, without disrupting the access control system's operation, and without having to deploy staff – especially during off hours – to the location. Both monthly and regular soware upgrade services are other ways to open up additional RMR opportunities. ■ » Rick Caruthers is Executive VP for Galaxy Control Systems. To request more information about the company, please visit Solutions to Enhance Your Business • Fire Monitoring • Security Monitoring • PERS Monitoring 800-462-5353 Your trusted partner

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